Riley Rose

Riley Rose

From brand creation to opening day ribbon cutting—in just six months

To stay ahead in this hyper-fast, cutthroat climate, retailers must constantly innovate and anticipate what’s next—even the biggest, most successful brands like Forever 21. With over 30 years of experience, locations around the globe and billions in revenue, this fast fashion icon partnered with FutureBrand to create new revenue streams by attracting Millennial beauty aficionados through the creation of a standalone brand: Riley Rose.

Challenge

Linda and Esther Chang, daughters of Forever 21’s founders, conceived the new brand to offer digitally native millennial and Gen Z consumers an immersive and social media influenced retail experience. A need for instant access, new content and sharable experiences demands differentiation and speed. They needed a brand and in-store experience that would encourage younger consumers to come to the mall and purchase in person— while staying one step ahead of established powerhouse beauty competitors as well as upstart challenger brands.

Solution

We created a brand that stood for inclusiveness, playfulness and discovery. Then, we brought the new-to-world brand to life in-store by designing an immersive, connected experience that must be seen and touched to be believed. While beauty is the brand’s entry point, Riley Rose also offers a variety of unusual products to further delight consumers—everything from candy and stationery to small housewares and accessories. While someone may come into the store looking for the latest trends, such as “K-beauty,” they’ll also discover new finds at every

corner—and share their experience with friends online. That’s why our retail experience design brims with unique items and curated moments, designed to be photographed, uploaded and shared online. This interactive strategy and journey plays a dual role: delighting in-store shoppers while enticing new ones to experience the brand for themselves.

Results

Less than six months after project kickoff—Riley Rose opened its first brick and mortar retail store in LA’s Glendale Galleria mall. Eight additional locations, as well as an ecommerce

site built to recreate the in-store experience, opened and were online in the months to follow. The brand’s launch has been a huge success with over 31,000 new Instagram followers in under two months, high-profile influencer endorsements and positive press coverage in The New Yorker, WWD magazine and Wallpaper*, to name a few.