Retail & Hospitality Experience

Retail & Hospitality Experience

Retail & Hospitality brand success comes from creating desire. We do this by fusing art and design around shopper experiences in a connected world

What is the role for Retail & Hospitality Experience at FutureBrand?

Retail and hospitality experiences can drive the deepest emotional connections a consumer has with a brand – because they are intense opportunities to serve, delight and create desire. This has only been intensified by the revolution in shopper journeys and expectations brought by the digital age, as experiences extend beyond the physical and can be accessed anywhere, anytime. Our retail brand experience practice brings together leading specialists from architecture, shopper marketing and customer experience. 


They collaborate with clients to define service experiences and brand culture. They set new standards in beauty, fashion and cultural retail, as well as quick serve, travel, restaurant and hotel hospitality – helping leading brands to differentiate and continually reinvent their experiences.   

Our disciplines

Corporate & Service Branding
Consumer Branding
Brand Research & Measurement
Digital Brand Experience
Retail & Hospitality Experience
Brand Innovation
Country Branding
Luxury Branding
Branded Environments
Employee Engagement